Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Timeframes

Shipping Method Delivery Time Cost Carrier
Standard Shipping 10-15 business days after shipment $12.95 DHL or FedEx
Free Shipping 15-25 business days after shipment Free (orders over $50) EMS

Please Note: We ship worldwide except to certain remote areas and some Asian countries. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges Policy

At NutrientMedical, your wellness journey is our priority. We’re committed to ensuring your complete satisfaction with our premium dietary supplements and wellness products. If you’re not entirely happy with your purchase, we’re here to help.

Quick Summary

  • We accept returns and exchanges within 15 days of delivery
  • Products must be unopened and in original packaging
  • Due to health and safety regulations, certain products cannot be returned once opened

Return & Exchange Eligibility

To be eligible for a return or exchange:

  • You must request the return within 15 days of receiving your order
  • Items must be unopened, unused, and in their original packaging
  • You must have the original receipt or proof of purchase

Non-Returnable Products

For health and safety reasons, we cannot accept returns on the following products once opened:

  • Opened supplements including Amino Acids, Probiotics, Fish Oils & Essential Fatty Acids, and all wellness products
  • Personal care items from our Body Care collection that have been opened
  • Aromatherapy products that have been used

We can only accept returns of these items if they are unopened and in their original sealed packaging.

Return Process

Follow these simple steps to return or exchange your items:

Step 1: Submit Return Request

Contact our Customer Wellness Team within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Body:
Dear NutrientMedical Customer Wellness Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Reason for return/exchange: [Please specify reason] Items to return/exchange: [List items with quantities] Preferred resolution: [Refund / Exchange for specific product] Order date: [Date of order] Delivery date: [Date received] I confirm that the items are [unopened/opened] and in their original packaging.

Thank you for your assistance,
[Your Full Name] [Your Email Address] [Your Phone Number]

Step 2: Wait for Authorization

Our team will review your request and email you within 2 business days with:

  • Return authorization
  • Shipping instructions
  • Return shipping label (if applicable)

Step 3: Ship Your Return

Once authorized, package your items securely and ship to:

NutrientMedical Returns
4924 West 65th Avenue
Arvada, CO 80003
USA

Step 4: Processing

Once we receive your return, we’ll inspect the items and process your request within 3-5 business days.

Refund Information

Refund Timeline

  • Credit card payments: 5-10 business days after we process your return
  • PayPal payments: 3-5 business days after we process your return

What’s Refunded

  • Cost of returned items
  • Original shipping charges (if returning entire order)

What’s Not Refunded

  • Return shipping costs (unless due to our error)
  • Original shipping on partial returns

Exchange Process

For exchanges:

  • Follow the same return process above
  • Clearly state the product you’d like to exchange for
  • We’ll ship your new item once we receive the return
  • Any price differences will be refunded or charged accordingly

Damaged or Incorrect Items

If you receive damaged or incorrect items:

  • Contact us within 48 hours of delivery
  • Include photos of the damaged/incorrect items
  • We’ll arrange for replacement shipping at no cost to you

Need Help?

Our Customer Wellness Team is here to assist you:

Email: [email protected]
Response Time: Within 2 business days
Hours: Monday-Friday, 9:00 AM – 5:00 PM MST

We’re committed to resolving any issues promptly and ensuring your complete satisfaction with our wellness products.