Term and Conditions

1. Introduction

Welcome to NutrientMedical (“we,” “our,” or “us”). By accessing our website at nutrientmedical.com and purchasing our premium dietary supplements and wellness products, you agree to comply with these Terms and Conditions. Our mission is to support your wellness journey with high-quality products and exceptional customer care.

2. User Obligations and Responsibilities

As a user of our website, you agree to:

• Provide accurate and complete information during account registration and checkout.
• Use the website only for lawful purposes and in compliance with applicable laws.
• Not misuse our products or services for any unauthorized or illegal activities.
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use.

Failure to adhere to these obligations may result in the termination of your account or access to our services.

3. Products and Services Description

NutrientMedical specializes in premium dietary supplements and wellness products, including:

• Accessories: Functional wellness accessories.
• Amino Acids, Probiotics, Fish Oils & Essential Fatty Acids: High-quality supplements to support health and vitality.
• Body Care and Aromatherapy: Personal care items designed for holistic wellness.
• Bags and Carriers: Crossbody, Day, Evening, Mini & Clutch, Tote, and Travel bags for convenience.
• Energy Boosters and Immune Health & Antioxidants: Products to enhance energy and support immune function.

All products are sourced with a focus on quality, safety, and efficacy. Due to the nature of these items, certain health and safety restrictions apply to returns (see Section 6).

4. Order and Payment Terms

Order Processing

• Orders are processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.

Shipping

• Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after shipment.
• Free Shipping: Available for orders over $50 via EMS, delivered within 15-25 business days after shipment.

Note: We ship worldwide except to remote areas and some Asian countries. Delivery times may vary due to location and customs processing.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. By completing a purchase, you authorize us to charge the total amount to your selected payment method.

5. Returns and Refunds

Your satisfaction is our priority. Please review our return policy carefully:

• Returns and exchanges are accepted within 15 days of delivery.
• Products must be unopened and in original packaging to be eligible.
• For health and safety reasons, we cannot accept returns on opened supplements (e.g., Amino Acids, Probiotics), body care, or aromatherapy products.

Refund Process

• Credit Card Payments: Refunds processed within 5-10 business days after return approval.
• PayPal Payments: Refunds processed within 3-5 business days after return approval.

Original shipping charges are refunded only for full order returns. Return shipping costs are the customer’s responsibility unless the return is due to our error.

For detailed instructions, refer to our Shipping & Returns Policy.

6. Intellectual Property

All content on this website, including text, images, logos, and product descriptions, is the property of NutrientMedical and protected by intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

7. Limitation of Liability

NutrientMedical strives to provide accurate product information and high-quality services. However, we are not liable for:

• Delays in delivery due to unforeseen circumstances (e.g., customs, carrier issues).
• Misuse of products beyond their intended purpose.
• Minor variations in product appearance or packaging.

Our total liability to you for any claim shall not exceed the purchase price of the product in question.

8. Customer Support

Our Customer Wellness Team is here to assist you:

• Email: [email protected]
• Response Time: Within 2 business days
• Hours: Monday-Friday, 9:00 AM – 5:00 PM MST

We are committed to resolving issues promptly and ensuring your satisfaction.

9. Governing Law

These Terms and Conditions are governed by the laws of the United States. Any disputes shall be resolved in the courts of Arvada, Colorado.

10. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated “Last Revised” date. Continued use of our website constitutes acceptance of the revised terms.